Course curriculum

    1. Welcome to ESD

    2. Module Timings

    3. Introduction to Module

    4. Mandatory Extras: Self Determination Theory

    1. ESD 1 Relatedness

    2. Mandatory Extras: Interview with Eileen Lawlor - Irish Relocation Services

    3. Mandatory Extras: Building Trust Across Cultural Boundaries

    4. Resources

    1. ESD 2 Mastery

    2. Mandatory Extras

    3. Resources

    1. ESD 3 Autonomy

    2. Mandatory Extras: The customer dance

    3. Mandatory Extras: Daniel Pink on Motivation

    4. Resources

    1. ESD 4 Predictability

    2. Mandatory Extras: KPMG Six Pillars of Excellence in Service

    3. Resources

    1. ESD 5 Fairness

    2. Mandatory Extras: Videos

    3. Resources

About this course

  • €200,00
  • 26 lessons
  • 0 hours of video content